website not working? Is it down right now? Server Status Check screenshot
TelusWebsite Name:
telus.comURL Checked:
Response Time:
Last Down:
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Telus Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
20:1858.2 ms. 
00:0758.77 ms.
04:3768.34 ms. 
12:3348.67 ms.
15:2367.95 ms. 
17:4948.96 ms.
21:1159.06 ms. 
23:4767.55 ms.
02:2559.36 ms. 
04:5158.71 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:54

We have tried pinging Telus website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Telus - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
Davey Graham · 7 August 2016 - 19:23
· · Firefox 48.0 on Windows

TV keeps shutting off. This is has been going on and off all weekend. Whats up? Is the fibre network installation affecting our service?

Jenn Rasmussen · 25 May 2016 - 18:30
· · Chrome 44.0 on Android

I am having issues with email server. My hubs and I cannot access our email through webmail nor our email apps and outlook. It comes up as username/password failure. We're in Calgary, AB area.
Anyone else having issues,?

Angela Holloway · 21 February 2016 - 14:30
· · Internet Explorer 11.0 on Windows

I have internet access but no telus email, just says send/receive error...worked last night also...not this other email works so this is telus...I live in kamloops

Graeme Gibson · 21 February 2016 - 12:12
· · Chrome 46.0 on Mac

Wow what a joke currently experiencing email outage partaining to Telus SMTP server. This means I cannot send or receive emails I am in Vancouver and experiencing no problem till last night. I cannot use my mail client (mac os x) but I can get into my email via telus's web mail page. This problem only started last night every thing was fine till last night from 12 am midnight till now. Telus stop this nonsense and let us enjoy our internet for what we are paying for...

George Edwards · 26 January 2016 - 01:26
· · Chrome 46.0 on Windows

Telus service is unbeliveably poor - time to switch to Shaw!

Amber Viber · 26 December 2015 - 01:50
· · Chrome 47.0 on Windows

Telus is down right now

Lee-Anne Janiszewski · 23 December 2015 - 16:47
· · Safari 8.0 on iPad

Havnt been able to access for the last 2 days!!

Mason Hart · 3 December 2015 - 23:46
· · Chrome 47.0 on Android

Telus everything is down here. Nothing is working at all. Fix it asap. Got shit to do

Frank Pun · 16 November 2015 - 08:29
· · Safari 8.0 on iPad

Is home outage for Edgemont NW Calgary on Nov 15th Sunday?
I got " No Signal " on my TV all night.

Lorri Ratzlaff · 12 November 2015 - 15:24
· · Android Browser 4.0 on Android

No TV or internet in Abbotsford today

Thomas Mosig · 9 October 2015 - 06:54
· · Safari 9.0 on iPad

No phone.optik tv or Internet in Victoria BC

Nicole Collicott · 17 September 2015 - 00:17
· · Chrome 34.0 on Android

I can't send any text messages to anyone the system down

Samantha Gilbert · 11 July 2014 - 13:21
Canada · Kincardine Cable Tv · Internet Explorer 10.0 on Windows

No network found?!? WTF something is wroong with telus' network in south western ontario and needds to be fixed

April Leblanc · 14 April 2014 - 00:59
Canada · Xplornet Communications

me and my hubby and daughter have had no cell phone service sine this afternoon. we cant talk on our phones or phone on our cell phones at all and there's no signal what so ever its over two hours now and im not impressed at all and it better get fixed soon. I have people from work that need to be able to get a hold of my so I need my cell phone back and work right now!!!

Alison Hunter · 8 April 2014 - 00:58
Canada · Telus Communications

email down in Victoria....

Joan Fitzgerald McKibben · 3 April 2014 - 05:24
Canada · Rogers Cable

telus is not working - cellphone unavailable - Kitchener, Ontario ... help

Greg Johnson · 11 March 2014 - 21:47
Canada · Telus Communications

Telus email not working since mid-afternoon today.

Don Jackson · 11 March 2014 - 19:21
Canada · Telus Communications

mine and my wife is down and has been since getting home tonite in sw calgary

Donn Lewis · 11 March 2014 - 17:54
Canada · Telus Communications

Vancouver westside not working all afternoon

Asa Lund · 11 March 2014 - 16:26
Canada · Telus Communications

My telus connection (Outlook 2013) is not working. I cannot log into webmail either. Have not had access all day. Typical crappy telus service.

Aidren T Kayce · 11 March 2014 - 15:59
Canada · Telus Communications

Telus is revamping their website it appears and their webmail is not accessible, at least for me. It started by refusing my email client and now I can't access their webmail page at all, plus account log ins are slow. I don't recall any warnings from them. Might have been nice.

Wayne Strach · 11 March 2014 - 15:25
Canada · Telus Communications

Can't connect to telus server (Leduc)

AJ Wehnert · 7 February 2014 - 13:00
Canada · AGT

What a joke, BBM are down from Edmonton to GP, put this page syas that all is working fine... it mudt be me.. lol Nstion wide disruption..??? Maybe the Aliens are finally going to make an appearance...

Ashley Marie C · 7 February 2014 - 12:56
Canada · Bell Canada

my network is down for the past half hour as far as I can tell. Still have internet though. Have to say I'm a little relieved that it's not my phone being cut off LOL

Taryn Justine Wycott · 7 February 2014 - 12:56
Canada · Xplornet Communications

My cell phone has had no service for the past two hours. Ardrossan, Alberta.

Sue Luby · 7 February 2014 - 12:54
Canada · Cogeco Cable

my telus cell is down, unable to even contact telus

Melanie Josette · 7 February 2014 - 12:51
Canada · EastLink

same i am down, and my clock says another time ! Halifax

Cindy Whitehead · 7 February 2014 - 12:51
Canada · Bell Canada

I have no cell or data service - :( Kanata/Dunrobin

Jamie Wilson · 7 February 2014 - 12:50
Canada · Bell Aliant

No service in New Brunswick Canada

Robert Lachaine · 7 February 2014 - 12:50
Canada · St. Joseph Print Group

no service on my 613 based phonee right now

Krista Wilkinson-Crocker · 7 February 2014 - 12:47
Canada · HookUp Communications

I have no service all of a sudden and this is very concerning to me. It says that I am not connecting to a network. I have been with telus for many, many years and so why is this happeneing???

Rita Coughlin · 7 February 2014 - 12:46

No service in Kingston.

Erin Denyer · 7 February 2014 - 12:45
Canada · Bell Canada

Oshawa - phone is not making calls or txts

Liz Cahill Drysdale · 7 February 2014 - 12:42
Canada · Bell Canada

Telus phone service is down in Montreal for 3 phones here

Igor Tsyganok · 7 February 2014 - 12:36
Canada · Bell Canada

Just lost my service now. I am in Toronto

Terry Bodaly · 7 February 2014 - 12:23
Canada · Province of British Columbia

Cannot reach anyone on the Telus network via cell or texts

Jemini Suthar · 3 December 2013 - 17:01
Canada · Bell Canada

my bbm icon isnt showing on my homescreen even while my data is turned on i cant access the browser, facebook, or twitter

Carmella Dodd · 5 September 2013 - 15:10
Canada · Telus Communications

I have been tgrying to get someone on phone all day whats happening

Nigel Christopher D'Sylva · 9 June 2013 - 07:45
Canada · Telus Communications

tv has been down for 1 hour in surrey. I'm missing the French Open final.

Tavis Ford · 2 June 2013 - 12:06
Canada · Shaw Communications is currently unreachable via ping or HTTP at 13:00 (Mountain Time), 2013-06-02. Service is down at one site in Fort McKay, Alberta as well.

Brent Zahnd · 10 May 2013 - 22:18

In kamloops, its been down for hours, same thing as others are saying, I called the automated help line, it said do not try pvr etc as that could give you the blank screen, well it was blank already, lucky I got netflix with the computer.

Jane Ratcliffe · 10 May 2013 - 22:16

down since 5 pm in north surrey. on phone for 45 minutes. deduct this day off my bill please!

Cheryl Robinson · 10 May 2013 - 22:13

Vancouver island nanaimo mine has been down since 11am today said it would be fixed by 830 NOT what the #$%$#

Larry Powell · 10 May 2013 - 22:00

Wow, I try to access their outage information site as suggested by tech support and it is down... No .TV. since 6pm and this is prime time for Hockey playoffs... not happy...

David Williamson · 10 May 2013 - 21:53

Mine has been down since 6. Waited for Telus 1 hour 10 min said it it would be up and running by 8.30. Still waiting.

Parminder Arneja · 10 May 2013 - 21:52

optic tv on main set down. Trying to watch 3 others rooms but all are down. Will you please let us know how much time it will take to fix up

Maggie Egresits · 10 May 2013 - 21:49

Abbotsford -- Telus down on 3 TV's for hours!! It's aft hours for tech calls, but recorded message suggests moving to another TV and problem only affects PVRed & On Demand stuff --not so!!! Thinkin' they should have ability to display tech update on our TV screen as can access guide ???

Joe Dickson · 10 May 2013 - 21:48

nice job telus can't wait for contract to run out... i'm sorry shaw cable take me back!!!

Glenn Wutzke · 10 May 2013 - 21:48

Telus has poor response on their service, my TV has been down for 3 hours and I cannot get through to a customer rep?

Joan Poet · 10 May 2013 - 21:45

Optik tv has been down on all my sets since early this afternoon - location S. Surrey/White Rock. also down.

Donna Gillis · 10 May 2013 - 21:23

Telus is down for us in Port Coquitlam. Cannot contact any Customer service reps either.

Ylw Wless · 10 May 2013 - 21:20

Optik TV full outage in Vernon BC. PVR is down (stuck in 'initializing' when I tried a hard boot)... same thing for secondary non-pvr unit in bedroom ..

Catherine Jackson · 10 May 2013 - 21:17

Both Tv's not working and cannot reach a tech for over an hour now

Sharon Strussi- Duncan · 10 May 2013 - 21:01

I have been down since 1Pm and its still not fix i have talk to some of the people at telus and they told me they were working on it and it was in quite a few place and i am Chilliwack and they tole me it was a major problem and they did no when it would get fixed

Noel Crawford · 10 May 2013 - 21:00

This is disgusting. Ours has been down for 6 hours now. Phone works but no TV. Never has happened before but this is totally unacceptable. What is wrong with Telus? Maybe too many managers and executives and not enough technicians ?

Gerry Burt · 10 May 2013 - 20:55

tv been down for 6 hours-no baseball, hockey

Nannette Sissons · 10 May 2013 - 20:49

I'm in surrey and mine has been down since 4pm and it's going on to 8:48pm now this is unacceptabl. I couldn't get anyone on the phone. We want this fix

Cathy Koropecki Catterall · 10 May 2013 - 20:17

Our telus tv has been down for quit some time now... I also waited a ridiculous amount of time on the phone for someone from telus to finally answer but finally gave up.. I agree with the previous comment, this is not acceptable !!!!

Sharon Ottewell · 10 May 2013 - 20:16

optic tv on main set down. Trying to watch set in bedroom. It's not working either! What is going on. What`s the timeline to get this fixed. Trying to watch hockey. This is not acceptable considering what I pay for this service.

Barbara Parton · 10 May 2013 - 20:12

We have spoken to two technical people and neither was able to get our TV working.

Teresa McCullough · 10 May 2013 - 20:11

Waiting on the phone for 1 hour and 15 minutes to learn of the Telus outage is unacceptable.

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