website not working? Is it down right now? Server Status Check screenshot
Steam StoreWebsite Name:
store.steampowered.comURL Checked:
Response Time:
Last Down:
Checking Steam Store
Please wait while we check the server...
Steam Store Website Status History server report and response time

The above graph displays service status activity for over the last 10 automatic checks. The blue bar displays the response time, which is better when smaller. If no bar is displayed for a specific time it means that the service was down and the site was offline.

Service Status History

DateTimePing Time DateTimePing Time
06:080.72 ms. 
09:291.9 ms.
11:421.16 ms. 
14:0235.87 ms.
16:3212.97 ms. 
19:2836.44 ms.
21:3713 ms. 
23:4413.12 ms.
01:466.96 ms. 
03:592.49 ms. 

* Times displayed are PT, Pacific Time (UTC/GMT 0)  |  Current server time is 04:54

We have tried pinging Steam Store website using our server and the website returned the above results. If is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

Can't Access Steam Store - Troubleshooting Instructions

If the site is UP but you cant access the page, try one of the below solutions:

Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

Check our help page for step-by-step instructions on how to change your DNS.

Having Problems with Accessing
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· · Firefox 47.0 on Windows

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Mona Mime · 3 August 2016 - 14:55
· · Chrome 52.0 on Windows

you can try their help and support number
this might be very helpful

Shane Stevens · 3 August 2016 - 01:42
· · Firefox 47.0 on Windows

Site started throwing errors & disconnected community functions at approximately 7:40 PM Mountain Time.

Tiffany Marie · 22 July 2016 - 02:23
· · Chrome 28.0 on Windows

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Maxime Guillaume · 17 July 2016 - 12:01
· · Firefox 47.0 on Windows

doesn't work right now, what a shame for a service so essential on pc at the DRM era

Rik Till · 17 July 2016 - 11:56
· · Chrome 46.0 on Windows

Store front appears to be up but all site is down. Tags are incorrect. Steam client will not connect. I tried to log in with an old account and it didn't recognise it as incorrect so I'm guessing that whatever is happening the login is compromised and taking password details. Outage or hack? hope the first one.

Josh Lopbittlio Myers · 23 June 2016 - 19:33
· · Chrome 51.0 on Windows

Have been trying to buy a game for over 2 hours. WTF Steam. What a wonderful sale!

Lewis Mason · 23 June 2016 - 19:33
· · Chrome 51.0 on Windows

cant buy gayms m8

Honson Chan · 23 June 2016 - 19:22
· · Chrome 51.0 on Windows

Servers are going CRAZY lol. If u really want to buy games and stuff, just go to the site on an actual browser like chrome or internet explorer, find ur game, then press play now. And then u press " Yes Steam is installed" then, the installation window pops up, and I was able to download my game. Idk try it out

Niko Vuohelainen · 23 June 2016 - 18:49
· · Chrome 51.0 on Windows

cmon steam servers are down and i cant buy one single game

Harry Ingles · 23 June 2016 - 17:54
· · Chrome 51.0 on Windows

Steam Sales........

Michael Surowiecki · 23 June 2016 - 17:51
· · Chrome 51.0 on Windows

come on STEAM!!!

Rogan Smith · 23 June 2016 - 17:29
· · Chrome 51.0 on Linux

Keeps going down and then going back up according to this. It is really annoying

Yanique Grant · 23 June 2016 - 17:25
· · Chrome 51.0 on Windows

Steam sales! best time of the year for valve servers to start crashing like now!

Gusta Nový · 23 June 2016 - 17:14
· · Chrome 51.0 on Windows

steam sales... urgh

Radim Dušek · 23 June 2016 - 17:02
· · Firefox 47.0 on Windows

Rip Steam Summer sale is here

Steam Games Customer care +1855-777-1707.Toll Free helpline. · 14 June 2016 - 13:14
· · Chrome 51.0 on Windows

Call Free Helpline.

Ann David · 14 June 2016 - 04:37
· · Chrome 45.0 on Windows

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Ann David · 14 June 2016 - 04:37
· · Chrome 45.0 on Windows

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Chyna Simmons · 21 April 2016 - 22:48
· · Chrome 49.0 on Windows

When I click on store or anything on steam that has to use the internet, it just loads, endlessly.........

Martin Jones · 18 April 2016 - 21:40
· · Chrome 49.0 on Windows

Well.. im stock at my profil page right now, i click store... loading... loading... stops loading... NOTHING! try with library... loading... loading... STILL NOTHING!!! been 1 hour now.... fix...

Robert James VandeMotter · 25 March 2016 - 23:47
· · Chrome 49.0 on Windows

Steam broswer can't open just about anything lately.

Neil Keeler · 8 February 2016 - 19:42
· · Chrome 48.0 on Windows

I have forgotton my password so I click on ``cant sign in `` and then it comes up with an error message - `Error
There was an error communicating with the Steam servers. Please try again later.

Francesco Spycher · 30 January 2016 - 10:19
· · Opera Next 34.0.2036.50 on Windows

When i try to load a Steam Forum The dying light i get no contact to the Forum right now!

William Michael · 24 January 2016 - 04:25
· · Internet Explorer 11.0 on Windows

everytime i login to steam it doesnt let me go online it gives me the option to go offline but my internet is amazing but steam refuses to go online what can i do to fix that?

Robert George · 21 January 2016 - 00:17
· · Chrome 46.0 on Windows


Angelique Lopez · 1 January 2016 - 02:44
· · Chrome 47.0 on Mac

I have a Mac. It said, "Steam cannot be opened because of a problem." Any ideas how to fix?

Stephan Friedrich Koop · 28 December 2015 - 14:08
· · Firefox 43.0 on Windows

Steam store isn't working as it should at the moment. For example i can't go to the next page if i check 5 or 10 euro tabs.

Vinny Strokes · 27 December 2015 - 19:41
· · Chrome 47.0 on Windows

Steam xmas sale is wasted this year, haven't been able to purchase anything becasue of whatever connectivity problems they're having.

Richard · 27 December 2015 - 17:26
· · Chrome 46.0 on Windows

There was an error communicating with the Steam servers. Please try again later.

Sauna Anuas · 27 December 2015 - 04:12
· · Firefox 43.0 on Windows

There was an error communicating with the Steam servers. Please try again later.

Christopher Sonser · 27 December 2015 - 03:10
· · Chrome 47.0 on Windows

Error communicating with the steam servers when trying to purchase a game....

Rob Newcity · 26 December 2015 - 18:38
· · Chrome 28.0 on Android

Here we go again with steam not allowing me to access most of its service...just checked my internet and im running at 23mbs....damnit steam get your shit together

Jon Rothermel · 26 December 2015 - 01:42
· · Chrome 47.0 on Windows

I just want to add money so i can get a gift for a friend but its not even letting me do that. Is there like something bad happening or is it just me...

Tim Winchell · 25 December 2015 - 22:55
· · Chrome 47.0 on Windows

"Help Desk Error"
Steam servers are under maintenance. Normal operations will resume shortly. Thank you for your patience.


Lucas Kastner · 25 December 2015 - 22:35
· · Firefox 43.0 on Windows

Since I can't log into the Steam store and remove my credit card from there, as a precaution I logged into my provider's site and froze it. I advise others to do the same. If your credit card issuer does not let you temporarily freeze your account, you need a new issuer.

Alf Chee · 25 December 2015 - 22:28
· · Chrome 47.0 on Mac

For me appears the error:
Reference #97.e69b5ecc.1451082455.3548f83a

And I can't get in Steam Powered

Stefan Dimofte · 25 December 2015 - 21:45
· · Chrome 47.0 on Windows

I do not go shop , but a friend of mine 's going very well , I want to know if it's a matter of me I saw many who have commented here that you Schema language and I happen to me kind and asked me to log on Steam store everything I am logged into steam.

Jakob Taylor · 25 December 2015 - 21:42
· · Chrome 47.0 on Windows

cant login into my account, it keep logging into other accounts and steam wallet, and my lang. keeps changing.

Steven Coyle Conedera · 25 December 2015 - 21:36
· · Chrome 47.0 on Windows

Dont buy today! accounts are being mixed up. Payment details of at least 3 people appear on my computer.

Gabriel Trindade Rojo · 25 December 2015 - 20:52
· · Chrome 46.0 on Windows

My steam wallet was a whole different account and it was in euros and wont let me change the language

Mike Cronis · 25 December 2015 - 20:38
· · Internet Explorer 11.0 on Windows

Steam account hash-tables are messed-up and being fixed. You'll login and then your wallet will be somebody else. Be patient.

Hayden Kalamen · 25 December 2015 - 20:30
· · Chrome 47.0 on Windows

I have an error where in the steam client the store isnt logged in but the client is, have a 100 dollar steam card and i really want to buy a game.

Lesley Anne Brandes · 25 December 2015 - 20:29
· · Chrome 47.0 on Android

Logging in as another users account, different currency etc, anyone else experiencing these issues right now?

Rob Newcity · 25 December 2015 - 20:25
· · Chrome 28.0 on Android

Getting all sorts of errors and for some reason when it does load the store it in german...also downloading around

Channon Parker · 25 December 2015 - 17:40
· · Chrome 47.0 on Windows

i got a gift card then they ddos :{ at least i have star wars balltlefront to play :) but i hate hackers they siad they will be arrested fro 33 years and found lol ez kids

Zachary Levi Wall · 25 December 2015 - 16:39
· · Chrome 47.0 on Windows

I was able to redeem one steam card before it went down. I have two more and the F5 game is getting old. Damned edgy edgelords DDOSing my favourite service.

Zackary Campbell · 25 December 2015 - 16:34
· · Android Browser 4.0 on Android

Steam is down because a group of kids calling themselves SkidNP promised to bring down Steam today. They claim they are doing it to help Valve every time steam comes back online it seems every. Thirty to Fourty Five minutes these kids launch another DDOS attack. The kiddies need to be found and prison time I think needs to happen as in 30+ years for them all they do is cause problems. They are not helping anyone they are just irritating people so remember SkidNP is to blame they want this to gain recognition. Lizard Squad did not do it this year figure they probably will attempt to attack the PlayStation Network and Xbox Live.

Brennan Gallihugh · 25 December 2015 - 16:23
· · Chrome 47.0 on Windows

So they brought up again, but you can't go to the redeem wallet code, or anything that isn't by itself. Great.

Brandon van der Sluis · 25 December 2015 - 16:18
· · Chrome 47.0 on Windows

Brennan Gallihugh · 25 December 2015 - 16:16
· · Chrome 47.0 on Windows

This was the work of Lizard Squad. They do yearly attacks on Christmas Day only. This time, instead of only DDossing XBox Live servers and PSN servers, they decided to attack Steam as well. R.I.P. - Our $20 Steam Gift Cards we got as gifts.

Brennan Gallihugh · 25 December 2015 - 16:05
· · Chrome 47.0 on Windows

Of course it decides to stop working right as I get 2 $20 Steam Gift Cards as Christmas Gifts. Of course.

Sirus Uirus · 25 December 2015 - 15:38
· · Chrome 30.0 on Windows
Gateway Timeout

The proxy server did not receive a timely response from the upstream server.
Reference #1.6ba571d4.1451057848.20957a55

Mario Cistera · 25 December 2015 - 14:47
· · Chrome 47.0 on Windows

they dont give a shit about your money or losing money... they are rich enough trust me... it christmas today!

Martino Nauli Risya · 1 December 2015 - 03:24
· · Firefox 42.0 on Linux

unable login from another pc, currently login pc can't buy anything. I think their server is overload because sale deadline

Felix Heidemeyer · 20 October 2015 - 17:05
· · Chrome 46.0 on Windows

Can't buy games. This problem occures for 3 days now. Not only me, most of my friends have the same problem. Seriously, get your sh*t together, steam.

Alexander Kasteel · 19 October 2015 - 14:59
· · Opera Next 32.0.1948.69 on Windows

fo f*** sakes plz fix this blo*** problem i just bought games trough g2a and i cant activate it plz gaben plz

Georgi Bogomilov · 19 October 2015 - 14:54
· · Opera Next 32.0.1948.69 on Windows

ffs i have 2 hours to buy miscreated if they dont turn the store on 'till then im f#!ked... -_- GABE PLEASE!!!

Raining Jellyfish · 19 October 2015 - 14:39
· · Chrome 45.0 on Mac

Jeez, down for an hour and a half now? Get your stuff together! You'd think they'd have more of a safety net considering how big Steam is.

Andreas Pigler · 19 October 2015 - 14:27
· · Chrome 46.0 on Windows

I have to leave my PC and can't buy games from the current sale that ends in a few hours. Great, Steam!

José Reis · 8 September 2015 - 05:50
· · Chrome 45.0 on Windows

Portugal here, several days, big blur square do not let purchase to continue... no error reports.

Gregg Mc Farlane · 7 September 2015 - 19:51
· · Chrome 45.0 on Windows

Now it's doing the good old "An error occurred while processing your request.
Reference #97.4bc7f5ad.1441655402.19783ca4"

Fluxx Zio · 4 September 2015 - 08:07
· · Chrome 45.0 on Windows

An error occurred while processing your request.
Reference #97.fabc3b17.1441353976.16e47f65

thats what i get, am i alone?

Gregg Mc Farlane · 4 September 2015 - 08:06
· · Chrome 44.0 on Windows

I'm using the Desktop App, and it was working till tonight. Now the Store, Wishlist, Community all Load "Super Slow" or not at all.... Anyone else having this issue today?

Charlotte Anne Mather · 11 June 2015 - 17:36
· · Firefox 38.0 on Windows

Store very slow and I'm unable to purchase anything- took at least 10 tries to even get one game in my cart, which now won't load! Obviously due to the summer sale.

Joe Anthony Colascione · 15 July 2014 - 19:05
United States · Optimum Online · Chrome 35.0 on Windows

Steam could also be having server problems due to a huge storm were having well i'm having a huge steam but it might inflict with the steam servers

Mitchell James Caldwell · 8 July 2014 - 18:10
Australia · Telstra Internet · Chrome 35.0 on Windows

I live in Australia, internet connection is fine, Steam status is fine, but it's continuing coming up with that it could not connect and that it has a problem to do with my connection. Please help!

Juan Becerra · 6 May 2014 - 16:36
United States · CenturyLink

Down again... right in the middle of an intense Dark Souls 2 boss fight, big disconnection message followed by an immediate death...

Darcey Lloyd · 3 May 2014 - 11:17
United Kingdom · BT

Seems every time I run steam these days its pages wont load up.. Too bad they lost out today, I went to and bought my games there.

Francis Spycher · 2 May 2014 - 20:20
Switzerland · Cablecom

Down right now also for Switzerland 05:19 since 41 minits ruined guildmeeting Good luck to you all for the Weekend!

Nilary Kuan Rufo · 2 May 2014 - 20:18
South Korea · C&M Communication

steam wont let me log in... I already cleaned my house can u plz finish repairing what ever it is that needs repair! plz! T_T

Justin Kleyweg · 2 May 2014 - 20:17
United States · Comcast Cable

Minnesota - Down here.. glad I found this thread, it was saying my account name didn't exist... i freaked the f#!k out for a second

Kèv Brady · 2 May 2014 - 20:17
United Kingdom · PlusNet Technologies

Steam down Shop all servers game etc. UK over 2 hours! Looks like there Valves need sorting or more coal too power them Steam Down too often! Run your servers with wind power may help...! 3 times down in 2 days and getting more regular ! Open the valves will ya!

Benjamin Trochtenberg · 2 May 2014 - 20:16
United States · AT&T U-verse

Steam currently down in Missouri! What a way to screw over an $800 gaming PC I just finished tonight...

Tyler Stafford · 2 May 2014 - 20:08
United States · Cox Communications

Steam=Trash... Origin is way better and they give you refunds within so many days if you don't like the game

We should all stop bying games from them then maybe they will step their shit up as of right now steam will be and stay trash.

John Tamale · 2 May 2014 - 20:07
Mexico · Cablevision de C.V.

Steam still down for Mexico. May 2 2014. Steampowered and steam store works, but newer forum and login system seems down.

Corey Romero · 2 May 2014 - 20:01
United States · NTT America

Down in Illinois, too. Way to go, Steam, I'm sure friday night was the BEST time to do this, you know, especially without warning. Enjoy your profit losses.

Bryant N Keys · 2 May 2014 - 19:58
United States · Comcast Cable

Steam goes down when my call of duty ghost demo is almost done ;/ hope this dont last for long there anit but 1day of demo

Mike Becker · 2 May 2014 - 19:24
United States · Comcast Cable

I noticed the DC. Said I was offline 16 minutes. Cannot reconnect. It's been down for the amount of time posted above.

Connor Buster · 2 May 2014 - 19:17
United States · Cox Communications

Alright, so we buy games and gets you enough money to buy 100 Ferraris, and you treat us like this with your horrible servers. You're giving us the short end of the stick, and that needs to stop soon.

Katie Syle · 2 May 2014 - 19:13
United States · Time Warner Cable

This is worse than Blizzard... Two days without being able to play any steam games. I just discovered the joy of Audiosurf, but now I feel like I've wasted $10 because I've only gotten 5 hours of play time out of it. You are lame Steam. >:|

Jake Curran · 2 May 2014 - 19:12
United States · Time Warner Cable

This keeps happening everyday while I'm playing DayZ Standalone. Almost had a crossbow, then it crashed. Threw half my stuff away for that crossbow, and now it won't even be there when I get back...

Michele Francesco Marrini · 1 May 2014 - 08:46
Switzerland · Cablecom

Steam down for me. While playing dark souls 2 went down and can't connect. accessing from browser works, but login thourh steam app doesn't work. Also change of password doesn't work. 1st of May 2014

Shyla McGuire · 26 April 2014 - 18:37
United States · Wave Broadband

Down again. 6:35 Pacific on April 26. Weird thing is, I can ping the site and tracert the site just find in cmd, but neither any browser nor the Steam dashboard can connect. It makes no sense. I've tried everything to get it working, and no browser can get there. It's the only site not working for me. All my other sites I go to work just fine. Obviously, this is a problem on Steam's end, but I can't figure out what the problem might be.

Shyla McGuire · 25 April 2014 - 23:57
United States · Wave Broadband

It's down right now. 11:56pm Pacific time, April 25. This says it's up, but it's not. Already tried fixing the problem. It's the only web site that's down for me. I can't even get to it through the Steam dashboard.

Felipe Sckhar · 29 March 2014 - 07:26
Brazil · Vivo

Steam store pages are either extremely slow or not loading at all for a few days for me and for seeral people I know, both close and far from me, some even other countries.
At the same time some people I know aren't having any problems at all.

Miguel Mallet · 25 March 2014 - 16:08
Canada · Bell Aliant

Anyone that cant log in steam and play games, you can, just not the ones that plays online. Any single player you can . Just unplug your internet, log steam, it will then detect you don't have an internet connection and ask you if you want to log offline, do that, then you can see all your library and launch any game. But store, comminuty etc wont work. You can now replug your internet cable and log back in to teampseak or surf web etc, and play any single player game on steam. Just not online like i said.

Dax Ramsey · 25 March 2014 - 15:43
United States · Bright House Networks

Steam is down - Funny let me buy the game deducted money from account then kicked me off now I cant log on -- they will still let you buy -- whatever bug their is it never effects the profit side notice that

Firdaus Shahreen · 25 March 2014 - 14:14
Malaysia · Telekom Malaysia Berhad

I just installed a mod for Skyrim and it's about time to play it... And BAM I can't even f#!king login, it's stuck at "Connecting Steam account:....." I asked my friend and he told me it works just fine for him.

Todd Jeremy Jumper · 25 March 2014 - 13:23
United States · Comcast Cable

Steam Store has been down for me Since Saturday - Arlington, WA north of Seattle. Hopefully the game that was on sale is still there when it comes back online.

Claire Baxter · 25 March 2014 - 05:02
United Kingdom · BT

why am i not surprised steam is down its had problems with servers last few weeks like i just find it so convenient when im trying to get a refund for a game like

Nathanael Lawrence · 25 March 2014 - 03:46
Australia · iiNet Limited

That's TWICE it went down today!
To prevent this from happening more often, I advise that we upload not-too-big files and videos...

Jeremiah Garcia-Ramirez · 25 March 2014 - 00:23
United States · Rignet

Yes Steam is down for me too. I see here they are using IP and the last hop before the traceroute dies is in Seattle. Wa. And surprise the outage is on Comcast network. IP


Tracing route to []
over a maximum of 30 hops:

7 12 ms 12 ms 12 ms []
8 13 ms 15 ms 17 ms []
9 16 ms 18 ms 29 ms []
10 14 ms 14 ms 14 ms []
11 16 ms 16 ms 13 ms []
12 28 ms 28 ms 32 ms []
13 58 ms 58 ms 59 ms []
14 57 ms 56 ms 55 ms []
15 56 ms 56 ms 56 ms []
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.

Fix it Comcast. You guys suck as a provider. Viva Google Fiber. LOL.

Mervian O. Robert · 24 March 2014 - 23:43
Romania · RCS & RDS

What's the logic behind trying to connect to the Steam Network via the Internet when I'm enabling Offline mode. Oh. And steam is down again.

Sage Kurtz · 24 March 2014 - 23:38
United States · Comcast Cable

Steam currently suffering major sync problems for the last couple of hours. steampowered servers are exceptionally spotty right now. This has been a reoccurring issue in the past for Steam... considering their wealth and size such connectivity issues and maintenance down-times are now completely unacceptable

Felix Christopher Sullivan · 24 March 2014 - 22:55
Australia · Vodafone Australia

Steam, please relocate the employee with restless legs syndrome from the desk the Ethernet for the server comes out from under.

Signed Everyone.

Terry Holland · 24 March 2014 - 16:37
Finland · Elisa Oyj

Yeah weird that again in past 2 days server(s)s go down and now been for about 30mins :/ Hopefully back up soon.

Mackenzie Wunder Bread · 23 March 2014 - 12:52
United States · Optimum Online

cant buy anything on steam says unable to connect to server server may be offline or you may not be connected to internet does anyone else have this problem right now

Samuel Lucas Robinowitz · 23 March 2014 - 12:21
United States · CenturyLink

Looks like the Steam store is down right now. And during a sale that I actually want! Grrrr! Fix yo shit!

Rob Bruce · 22 March 2014 - 15:32
Canada · Cogeco Cable

Same thing... annoying, and it's been buggy all week, I thought the whole point of maintenance was to fix issues, not make them worse..

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